Ordering & Delivery

You can order online or over the phone with peace of mind that your personal details are secure and only used for the purposes of processing your order and delivering your goods. There is the option to have your order delivered or you can opt to collect from our Yard in Staplecross, East Sussex from Monday - Friday: 08.00AM - 16.30PM.

Delivery is typically calculated on weight and size of the order but also based on your address and postcode.

Single items for delivery from 1kg - 100kg in weight will be sent on APC UK Courier network (1-2 business days) @ £15.00+VAT per 25kg.

Orders are usually delivered on a Next Day basis on a van typically from 09.00AM - 16.00PM  (If the order is received by 12.00PM). However delivery within those times is not guaranteed and will be delivered as soon as possible in line with APC terms of carriage.

Orders from 101kg - 1000kg in weight will be sent on a lorry by Pallet Track UK Pallet network on a 2-3 Day basis typically from 09.00AM - 17.30PM (If the order is received by 12.00PM). However delivery within those times is not guaranteed and will be delivered as soon as possible in line with Pallet Track and RHA Terms of Carriage.

Pallets are typically delivered on a ridged 18-tonne curtain-sided HGV lorry with a (1000kg max) tail lift offload facility.

18 Tonne Vehicle Dimensions: 4m (High), 11m (Long), 2.55m (Wide).  

Smaller pallet deliveries under 750kg in weight can also be delivered on a ridged 7.5 tonne curtain-sided HGV lorry with a (750kg max) tail lift offload facility.  Please request a 7.5t vehicle in the comments section when placing an order if your property is not accessible to larger vehicles. Please note that the maximum weight of a pallet would have to be 750kg if using the tail lift offload.

7.5 Tonne Vehicle Dimensions: 3.5m (High), 7.8m (Long), 2.55m (Wide). 

Orders are processed and sent out on the basis that a delivery vehicle can access your property.  Customers are required to be in on the day of delivery from the hours of 09:00am - 17.30pm to accept delivery and sign for goods received.  If you are not able to be in to receive goods you may receive a call from the delivery driver or the delivery depot to request whether goods can be left in a safe place. Drivers are required to wait up to 20 minutes on site for goods to be received and unloaded, this is documented on vehicle trackers.

NB. If goods can't be delivered or left due unsuitable access or if the driver chooses not to deliver the goods without a signature or verbal authorisation by the Customer (either directly or via the Supplier - Chalk Down Lime Ltd) after the allotted waiting time then the Goods will be taken back to the local delivery depot (for a maximum of 5 business days) and await instruction on when to redeliver. Re delivery will be required to be booked in with the Customer and Supplier (Chalk Down Lime Ltd) as a new contract and be subject to a re delivery charge of the same amount as the original delivery charge. If that is not acceptable to the customer then goods will be sent back to the supplier and the re delivery charge will be charged to the Customer for this service and taken from the value of the Goods less a 20% handling charge once credited.  The remainder of the value of the order will be credited to the customer. If the delivery figure owed is more than the value of the goods then it will be invoiced to the customer and immediate payment will be required.

A flat and level hard-standing is required to unload pallets (either concrete or tarmac). The pallets are lowered to the ground by a hydraulic tail lift then with a manual or electric pump truck (pallet trolley) they can be moved to position (within reason) onto your property or land provided it is again on flat and level hard-standing. NB. Grass or soil verges or shingle drives are not suitable.  

From all the team @ Chalk Down Lime... 

 

We offer bulk discounts for large orders and operate our own small fleet of delivery vehicles inc van (750kg payload), 3.5t truck (1100kg payload) with crane and 7.5t lorry (3300kg payload) with crane for local deliveries up to 40 miles from our yard.

Bulk orders sent via the pallet network of 10-24 tonnes or 10-24 pallet spaces would typically be sent on an Articulated (Artic) lorry without a crane and would require forklift to unload.